GOT QUESTIONS?
WE GOT ANSWERS
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Order Processing & Production Time
Because all of our items are printed at time of order, your product(s) will enter production shortly after purchase. This ensures the highest quality possible.Production Time: Please allow 2–7 business days for your order to be printed, quality-checked, and packaged.
Tracking Your Order
You will receive a shipment confirmation email containing a tracking link as soon as your order leaves the fulfillment facility. -
Every item in our store is custom-made to order. For that reason, we cannot accept returns or exchanges if you order the wrong size, color, or change your mind.
Damaged, Defective, or Wrong Items
If your order arrives damaged, has a clear manufacturing defect, or contains the wrong item, we will happily make it right! Please contact our customer support team within 14 days of delivery with:Your order number
A clear photo showing the issue or damage
Once verified, we will arrange for a free replacement to be produced and shipped to you immediately.
You may reach us at info@thecottoncrier.com.
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Lost Packages
If your tracking details show that your package has stopped moving or is significantly delayed past its estimated delivery window, please contact us. We will investigate the shipment and arrange a replacement if it is deemed lost in transit by the carrier. -
Zero drag, all drive.
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We lock it down, then reinforce the lock.
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We lock it down, then reinforce the lock.